Responsible Gaming at 8WWW

8WWW's Commitment to Players

Gambling is meant to be entertaining. When it stops being fun, it becomes a problem — and 8WWW takes that seriously. We provide tools that let every player stay in control of their time and money, and we train our support team to identify accounts that show signs of harmful play.

This page explains every tool available to you, how to use them, and where to find help outside of 8WWW if you need independent support. None of these tools require a reason or a waiting period to activate.

Age Restriction Policy

Bangladesh law and our own operating rules require all players to be at least 18 years old. We check age at registration and again during the identity review process before your first withdrawal is released. If we have reasonable grounds to believe an account belongs to a minor, we will freeze it immediately and return any remaining balance after investigation.

Keeping gambling away from under-18s

If you share a device with young family members, please do the following:

• Log out of your 8WWW account after every session — do not use "remember me" on shared devices.
• Use a strong password that others cannot guess.
• Consider enabling parental control software on the device itself.
• Never share your bKash, Nagad or Rocket PIN with anyone who might use it to deposit funds.

Safe Play Tools Available to You

All of the following tools can be activated by contacting our 24/7 Live Chat team. Changes take effect immediately unless stated otherwise.

If you request self-exclusion, your account cannot be reopened until the exclusion period has fully elapsed and you have submitted a written reactivation request. During a cooling-off period, you will still be able to withdraw any existing balance.

Warning Signs of Problem Gambling

Problem gambling rarely appears all at once. It usually builds gradually. The list below covers the most common early indicators. If more than two or three apply to you, consider activating a cooling-off period or speaking to a support organisation.

• Spending more money than you planned, or more than you can afford to lose.
• Gambling to recover money already lost ("chasing losses").
• Feeling restless or irritable when you try to cut down or stop.
• Gambling to escape stress, anxiety or problems in daily life.
• Hiding gambling activity from family members or close friends.
• Borrowing money or selling belongings to fund gambling.
• Missing work, study or family obligations because of gambling sessions.
• Thinking about gambling constantly — planning the next session, replaying past bets.

Quick Self-Assessment

Answer the four questions below honestly. They are not a clinical test, but they give you a quick sense of where you stand.

1. Have you ever needed to bet with more and more money to feel excited?
2. Have you ever lied to someone close to you about how much time or money you spend gambling?
3. Has gambling ever caused serious financial problems for you or your family?
4. Have you ever felt like you needed to gamble to feel normal or to escape a bad mood?

If you answered yes to any of these, we strongly encourage you to activate a cooling-off period and reach out to one of the support organisations listed below. There is no judgment in doing so.

How to Activate Limits or Self-Exclude

All requests are handled through our 24/7 Live Chat team. The process takes under five minutes for deposit limits, session reminders and cooling-off periods. Self-exclusion requires a short written statement so we can confirm it is a voluntary, informed decision.

Step-by-step for self-exclusion

1. Open Live Chat. Click the chat icon inside your account dashboard. You do not need to be logged in if your account is already suspended — contact us via the help page.
2. State your request clearly. Tell the agent you want to self-exclude and specify the duration: 6 months, 1 year, or permanent. The agent will confirm your identity using your registered mobile number.
3. Submit a brief written statement. You can type this directly in the chat. It simply confirms the request is voluntary. No reason is required.
4. Receive confirmation. The agent will disable your account immediately and send a confirmation to your registered mobile number. Any available withdrawal balance will be processed within 18 minutes to your bKash, Nagad or Rocket account.
5. Reactivation (if applicable). After the exclusion period ends, send a written reactivation request via Live Chat. There is a mandatory 24-hour reflection window before the account goes live again.

External Support Organisations

8WWW encourages players to seek independent help whenever gambling feels out of control. The organisations below provide free, confidential support and are not connected to any gambling company.

Speaking to someone outside the platform is always a valid option. Our support team will never try to talk you out of self-exclusion or a cooling-off period.

Common Questions